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Wheat Childrenswear Stockist
Returns Policy
At Puddles & Posie, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process. Please read our returns policy below:
FAQs
General Information
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Q. What is Puddles and Posie?
A: Puddles and Posie is an online store offering a curated selection of high-quality products for children.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@puddlesandposie.co.uk. We aim to respond to all enquiries within 2 business days.
Ordering and Payment
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Q: How do I place an order?
A: Browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
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Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
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Q: Can I modify or cancel my order after it’s been placed?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but if the order has already been processed, we may not be able to make changes.
Shipping and Delivery
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Q: Where do you ship?
A: We ship domestically within the United Kingdom. Shipping rates and delivery times vary based on the destination.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping usually takes 3-7 business days.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Returns and Exchanges
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Q: What is your return policy?
A: We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at info@puddlesandposie.co.uk with your order number and details about the product you wish to return or exchange.
Q: Will I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the item is defective or the return is a result of our error.
E-Gift Cards
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Q: How do I purchase an e-gift card?
A: E-gift cards can be purchased online through our website. Choose the desired amount, provide the recipient’s email address, and complete the purchase.
Q: How can I redeem an e-gift card?
A: E-gift cards can be redeemed during the checkout process by entering the unique code provided in the e-gift card email.
Q: Can I check the balance of my e-gift card?
A: Yes, you can check your e-gift card balance by logging into your account on our website or by contacting our customer service team.
Products
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Q: How do I find the right size for my child?
A: If you have any specific questions about sizing, feel free to contact our customer service team for assistance.
Promotions and Discounts
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Q: Do you offer any promotions or discounts?
A: Yes, we regularly offer promotions and discounts. Sign as a member to stay updated on the latest deals and special offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best discount for your purchase.
Account Information
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and access special promotions.
Q: How do I reset my password?
A: If you’ve forgotten your password, click the “Forgot Password” link on the login page and follow the instructions to reset it.
Privacy and Security
Q: How do you protect my personal information?
A: We take your privacy seriously and use industry-standard encryption technologies to protect your personal information. For more details, please review our Privacy Policy.
Q: Will my information be shared with third parties?
A: We do not sell or share your personal information with third parties, except as necessary to process your order or comply with legal requirements. Please refer to our Privacy Policy for more information.
Feedback
Q: How can I provide feedback about my experience?
A: We value your feedback! Please contact our customer service team at info@puddlesandposie.co.uk with any comments or suggestions.